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HP Recommended
HP Photosmart Premium C309a
Microsoft Windows 10 (64-bit)

I have not printed photographs for a few years.  I now find that Photocreations fails to install as follows:

Unable to complete initialization Error 80004005:1

 If no longer used in Windows 10 64 bit, what software do I install to size and arrange photos to print on various sized photo paper? 

2 REPLIES 2
HP Recommended

@JohnCR

 

If you did not do so, uninstall the original version of the Photo Creations software from your computer.   

 

Check and Uninstall HP Photo Creations:

Control Panel > icon view > Programs and Features

Find HP Photo Creations, Click, and Uninstall

After the software is removed, Restart the computer and log in

 

and - to be sure it's "gone"

Windows key > all apps > category H > Click open HP

Right-Click on HP Photo Creations > Uninstall

After the software is removed, Restart the computer and log in

 

Download, Save, and install:

HP Photo Creations

 

After the software is installed:

 

Click Start (windows key) > all apps > scroll the list 

Open Category HP

Find the HP Photo Creations application

Right-Click on the application and PIN to Start

 

 

No Joy?

Contact HP Photo Creations Tech Support:

HP Photo Creations Support & Tips

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

HP Recommended

Dragon-Fur is correct. Error 80004005:1 indicates there was a problem with your Internet connection during installation.

Uninstalling and reinstalling HP Photo Creations should fix it. 

 

Thank you,

RocketLife

RocketLife, developer of HP Photo Creations
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.