Printing Problem-More than one access point/wireless router

[31East]

Cannot print from iPhone. Wireless Network Test Results indicated "More than one access point/wireless router has been found that matches your network name (SSID)." I am a computer novice, and know nothing about this issue. Any help out there?

Thanks in advance.

[Jay_G24]

Hi @31East

Welcome to the HP Support Community. I'd be happy to assist you with the  "more than one access point" issue.

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

try the below steps to resolve the issue-

"Same name SSID" is not a problem in the sense that you know which SSID is controlling which connections.

To eliminate confusion and clarify the network setup, log into the router and assign a separate name to each of your networks.

Make sure your router is set up to broadcast both networks (2.4GHz and 5GHz).  (You have done this, else you would be getting more than a casual warning about SSID name.)

For example:

2.4G SSID network name = 123424

5G SSID network name = 12345

Most routers that provide dual service also allow you to set the characteristics of each of the networks.

For example,

• You can choose to use the same (or different) passphrase (wireless password) for both the 2.4GHz and the 5GHz networks
• You can decide whether one or both networks are broadcast or whether you must "add the network" connection manually using the SSID, the IP, the Passphrase, and the Security type (AES)
• You might be able to separately assign other filters

As long as you remember the name of the network, you can assign your devices to the level of service (and name of the network) that is required/supported by that device.

For example,

• Most consumer printers (at this writing) only support 2.4GHz - assign your printer to this SSID (1234567824)
• Phones and similar devices may support connecting to 5GHz - assign your iPhone (or other brands) to (12346785)

Or you can contact the network providers to do this for you.

Once different SSID is set, you will able to connect the printer to the2.4 GHz network

Hope this helps! Keep me posted. 

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