• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-22-2020 02:47 AM

HP Recommended
Operating System: iOS

My printer has taken 40 mins so far to print 2 pages, i have more pages waiting. The screen says printing but its not? Any advice? It was working fine yesterday? Thanks

Tags (1)
Category:
1 REPLY 1

‎10-25-2020 09:44 AM

HP Recommended

Hi @Kristy78,

 

I'd like to help!

 

To assist better -

  1. What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  2.  Is there antivirus software installed on your Mac?
  3. Are you facing the same issue while making a copy?

  4. How is the printer connected? (Wireless or USB)

Meanwhile, Try and Update mac and printer firmware -

 

To update Mac, try these steps - How to update the software on your Mac

 

To update the printer's firmware, refer  - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.