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‎12-02-2021 07:11 AM

HP Recommended

I understand. It's a setting issue. You do have an option for the HP Phone Support Team to remotely access your Computer and help you with this if you wish to pay for the support or you cam take it to a near service center.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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