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HP OfficeJet Pro 8730
macOS 10.15 Catalina

Since I have updated to Catalina I get an error message when trying to print borderless. Printing borderless was possible with macOS 10.14.

 

Are there any solutions for that problem?

 

501_Bildschirmfoto_2019_12_17_um_10_09_04.jpg

5 REPLIES 5
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@wahnsinn, Welcome to HP Support Community!

 

To assist you better, I'd like to know the following-

 

Which application are you trying to print from?

Have you installed the latest drivers for HP?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Check the driver settings before you give the print command from your computer. Refer to the document HP Printers - Print Settings Guide (Mac)  for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

I use PDFpen 11.2 and Preview 11.0 für  printing borderless PDF documents.

Driver and Fiirmware are up-to-date

HP Recommended

@wahnsinn

 

Thanks for replying!

 

Check if there are any updates available for our Mac Computer and the PDF application.

 

Else can you try to go to Print > "Advanced"  > select "Print as Image"  and try printing.  

(make sure the print settings are borderless etc)

 

The image is for Windows but believe that Mac should be similar.

 

Adobe Print as image.jpg

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

> Check if there are any updates available for our Mac Computer and the PDF application.

 

The PDF apps are up to date

 

> Else can you try to go to Print > "Advanced"  > select "Print as Image"  and try printing.  

 

I do not have these options on macOS. I have first to convert the PDF to an image, but that is no acceptable workflow. And trying to print an image als borderless produces the same error

 

I am sure there is a problem of the printer driver with the security settings in Catalina. The driver needs an update

HP Recommended

@wahnsinn

 

Ensure that the Mac is up to date with its software. If you are unsure you may use the link below to update the Mac software:

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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