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‎04-27-2019 04:19 PM

HP Recommended
Product: Envy 7858 printer

My brandnew envy 7858 keeps returning printing error when printing wirelessly. 

 

Copy works fine. 

Scan to email worked which means wifi is not an issue. 

 

I have done a hard reboot already. 

 

What’s next?

 

1 REPLY 1

‎04-28-2019 07:00 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you check and update the Firmware?  Example below:

Why updating printer firmware is important? (on Color Graphics Display)

 

Was the HP FULL featured software installed.

This resource shows you how.

 

Hope that helps!

 

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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