• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-30-2025 11:01 AM

HP Recommended

I have a new HP Laserjet printer and it works fine on my Laptop and phones over wifi but my chromebook does not work. There is an error message saying SSL certificate expired

 

1 person had the same question
1 REPLY 1

‎10-02-2025 11:08 AM

HP Recommended

Hi @GC1968,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This issue occurs when using Chromebooks with HP LaserJet printers because ChromeOS enforces strict HTTPS security for printer web services. If the printer’s Embedded Web Server (EWS) or HP Smart integration uses an expired SSL certificate, the Chromebook will block the connection.

Why It Works on Other Devices

  • Windows, macOS, and phones often allow bypassing expired certificates.
  • ChromeOS does not allow insecure connections for printing.


How to Fix It

Option 1: Update Printer Firmware


Option 2: Use HP Smart App for Chromebook

  • Install HP Smart from the Google Play Store on your Chromebook.
  • Add your printer through the app (it uses HP’s secure cloud print path, bypassing the expired local certificate).


Option 3: Use USB or Wi-Fi Direct

  • If you need an immediate workaround: 
    • Connect the printer via USB to your Chromebook.
    • Or enable Wi-Fi Direct on the printer and connect your Chromebook directly to it.


Option 4: Reset Web Services

  • On the printer’s control panel: 
    • Go to Setup > Web Services > Remove Web Services.
    • Then enable Web Services again.
  • This often regenerates a valid SSL certificate.


🔗 Official HP Guide:

👉 HP printer setup (Chromebook) | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->