Printing from Mac OS 10.14 Mojave

[cjadavis]

I have a MAC using OS 10.14 Mojave and a Photosmart 7520 printer working on wireless.  Since the last update for my MAC, I can no longer print from the computer.  The printer has been set back to factory defaults, heads cleaned, aligned, etc. etc.  I am able to print from my iPhone but not from the computer.  Is there new software for the OS 10.14 Mojave and if so, where??

[TEJ1602]

@cjadavis, Welcome to HP Support Community!

Is there any error message when you try to print?

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

Remove and add the printer

Remove your printer from the printer list, and then add it again.

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint.

Click Add to add the printer to the list.

Try to print.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cjadavis]

Unfortunately, I'm still unable to print.  I downloaded the software/firmware (PS7520_1315-1.exe) and when I double click it to open, I get this error message:  

       Safari can't open because no available application can open it.  

So I'm still unable to print.  Please help!

[KrazyToad · Accepted solution]

@cjadavis

To assist you better please check these details and keep me posted

- Ensure the printer and the MAC computers are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

- If you have any Antivirus installed on your Mac computers?

It is very important to confirm with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

If the Router doesn't support Bonjour then the connection with the Mac computers will not be reliable. It might work sometimes or will not work

Please perform a ping test using the Mac Network Utility and let me know the results. The ping test will let us know if the Mac and the Printer are communicating. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

I also suggest you run the Disk Utility in Mac. Please refer to this Link: https://support.apple.com/en-in/guide/disk-utility/dskutl1040/mac

Let me know how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[cjadavis]

THANK YOU!!!  Finally worked it out.  Problem was due to dual band router.  I called ATT Tech and they renamed each of the networks so now there's a 2.4 and a 5G.  Whew!  and Thank you again 🙂

[KrazyToad]

@cjadavis

I'm glad we got this sorted out. Do visit our HP Support Community and drop us a message anytime you need help

Thank you