Printing gibberish, page after page, one line per page, until I turn printer off

[Bill28]

My printer worked fine yesterday, and I've made no changes to my computer or network. Today, my printer produces page after page of gibberish (one line per page) and won't stop until I turn the printer off. I've reset my router/printer connection, I've used the HP Smart program to troubleshoot. It found nothing wrong. Any thoughts?

[Irfan_06 · Accepted solution]

Hi @Bill28,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds frustrating to deal with a printer spitting out gibberish print outs like that! Here are a few things you can try to resolve the issue:

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Bill28]

Thanks for your time with offering such a detailed response. It was very helpful and fixed my problem. Have a great evening!

[Irfan_06]

Hi @Bill28,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support