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‎10-12-2025 12:49 PM

HP Recommended

Hi there

I have linked my new HP Deskjet 2820e printer via wifi to my new iMac. I can print in B&W but can't print in Colour - can you advise ?  When I go to the print dialogue and look under Presets there is no colour print to choose from  - any ideas ?  Mike

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1 REPLY 1

‎10-13-2025 03:22 AM

HP Recommended

Hi @MJBundy 

Please reset the Printer system following steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSu...
If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by removing your printer from your Mac and adding it ...
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