Printing one picture into two sheets of paper

[Lazygirl38]

I've recently got a printer, it prints alright for the 7 times I've printed but sometimes when I print, the picture prints onto two different sheets of paper, like it would seem alright until the top of the picture which is printed on another paper 

[Riddle_Decipher]

@Lazygirl38 Greetings from the HP Community!

I suggest going through the below steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here

And please check if you can create multiple copies while using the copier as a stand-alone device.

Keep us posted,

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