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‎08-15-2021 10:24 PM - last edited on ‎08-18-2021 09:35 AM by Retired

HP Recommended
Product: OfficeJet Pro 9020 series
Operating System: macOS 11.0 Big Sur

I am setting up a new office jet Pro 9020 series printer from a Mac. iOS 11.4. Everything is working fine except for printing from stamps.com. I want to print labels  from tray two. There is no choice for labels as the paper type in either tray. So stamps.com won't recognize it. Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2021 02:37 PM

HP Recommended

Your suggestion had nothing to do with the problem. The problem was getting the printer to pull from tray 2 for labels, which is specific to the HP9020.

 

The issue was a corrupt stamps.com cookie  which I figured out on my own, apart from all the suggestions I received from HP and Stamps.com.

 

you can mark this issue closed.

View solution in original post

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4 REPLIES 4

‎08-23-2021 12:46 PM

HP Recommended

@Boundary_Stone

 

Welcome to the HP Support Community.

 

Please check if this helps you: https://support.apple.com/en-in/guide/contacts/adrbab40ca1d/mac

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-23-2021 03:27 PM

HP Recommended

It ended up being a stamps.com problem. They worked it out and now it is working fine. Thank you though for your help.

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‎08-24-2021 02:27 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

Was this reply helpful? Yes No

‎08-24-2021 02:37 PM

HP Recommended

Your suggestion had nothing to do with the problem. The problem was getting the printer to pull from tray 2 for labels, which is specific to the HP9020.

 

The issue was a corrupt stamps.com cookie  which I figured out on my own, apart from all the suggestions I received from HP and Stamps.com.

 

you can mark this issue closed.

Was this reply helpful? Yes No
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