Printing with USB on Chromebook

[JV991]

Bought my wife a new Chromebook and test the ability to print and scan using a USB-C cable connection to the ENVY.  It worked fine when I tested it. But the very next day it would not work.  Still working with other Chromebooks but not the new one.  When I plug in the USB cable from the ENVY to the Chromebook and turn it on I get a notification that the printer is connected.  When I print something I get the notification that it is printing. After a few seconds I get an error "Couldn't print. Check printer and try again." I've done all the usual stuff to resolve the issue. We prefer the USB over Wi-fi to print and I have doing this for years. Any help would be appreciated.

[zoey7886]

@JV991, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing with USB on Chromebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 6455e printer was working initially with your new Chromebook but stopped functioning the next day, here are some steps to troubleshoot the issue:

Ensure Compatibility and Connection:

1. Check USB-C Cable: Make sure your USB-C cable is functioning correctly and is securely connected.
2. Printer Drivers and Updates: Ensure your Chromebook and printer have the latest updates and drivers installed.

Printer Setup and Configuration:

1. Settings Check: Verify that the printer is properly set up in the Chromebook’s settings.
   • Open the ‘Settings’ menu on Chromebook.
   • Go to ‘Advanced’ > ‘Printing’ > ‘Printers’.
   • Ensure the HP ENVY 6455e is listed and set up correctly.

Reinstall Printer:

1. Remove Printer:
   • Go to the Chromebook’s printer settings and remove the printer from the list.
2. Re-add Printer:
   • Turn off the printer and Chromebook, then turn them back on.
   • Reconnect the USB-C cable and re-add the printer in the settings.

Clearing Printer Jobs:

1. Clear Pending Jobs: Make sure there are no stuck print jobs in the queue.
   • Check the print queue on the Chromebook.
   • Clear any pending print jobs.

Reset Printer:

1. Reset Printer:
   • Turn off the HP ENVY 6455e.
   • Unplug the power cord from the printer.
   • Wait for about 60 seconds, and then plug it back in and turn it on.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[JV991]

Thanks for your response.