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HP Recommended
HP LaserJet Pro MFP M28a

Im unable to print. I have no idea why this started now, have been printing without problems for years. Suddently all prints appear on print queue but dissappear without printing and ALL SOLUTIONS FOUND HERE HAVE FAILED.

Event logs show interesting thing (using Google translate since original is in Finnish):
Faulting application name: printfilterpipelinesvc.exe, version: 10.0.19041.4355, timestamp: 0x93990f06
Faulting module name: hpbxpsv426.dll, version: 13.0.2.9, timestamp: 0x5911c994
Exception code: 0xc0000005
Error exception: 0x00000000004be466
Bad process ID: 0x2ce8
Faulty application startup time: 0x01db2b943132ce29
Faulting application path: C:\WINDOWS\system32\printfilterpipelinesvc.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\hpypclms26_v4.inf_amd64_f1663a84ae9a54bc\amd64\hpbxpsv426.dll
Report ID: 7c6091f8-aecd-4ab6-b6c0-ef554ba4c88f

Please do NOT give me general stupid comments that do not work, I have tryed everything I can possibly find in this forum and nothing works, for example:
- Yes, I know there is "HP Print and Scan Doctor" app that should fix the problems...IT DOES NOT! (everything is fine according to it, yet the test print does not print LOL)
- Yes, I know some say its something do with temp-folder having wrong permissions...IT IS NOT!
- Yes, I know some say clear the files from SPOOL directory...DOES NOT HELP!
- Yes, I know some say reinstall printer etc...DOES NOT HELP!

PS. Funny thing is, that once at the end of HP install, there was an option to click "print test page" and I did and it worked! However, ever since I try to print test page using Windows dialogues, it fails as anything else.

So what to do? What is that error? How to fix it and get back to printing?

1 REPLY 1
HP Recommended

I manually removed printers from Windows with 3rd party tool, removed all HP drivers, rebooted, turned on the printer and IT WORKED enought to print a testpage. But scanner did not work, because there where no drivers, so I turned Windows Update to download needed drivers and it did so, three different drivers total. Then scanner worked - but printer no longer worked again!!!

It downloaded and installed:
- HP - Image 63.4.6719.0
- Hewlett-Packard - USB - 6/1/2018 12:00:00 AM - 46.2.2631.18152
- HP - Printer - 6/1/2018 12:00:00 AM - 26.106.1.6932

So do not *****hit me about "its something wrong with your computer". No, no its not. It worked perfectly until Windows downloaded those drivers from HP to the printer after which it does not work anymore!

 

(Ofcourse I could go throught the trouble of removing all the drivers and rebooting, but it would again just download the drivers again from Windows Update and we would be back to nothing again. And no, Im not turning off Windows Update or device/drivers update because of this, because it actually usually downloads needed drivers for stuff.)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.