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‎07-25-2017 02:00 PM

HP Recommended

It seems the full software dowload for the HP Envy 7640 for Windows 10 is corrupt.

 

I have tried downloading manually with different browsers and from different PC's, all with the same result - a corrupt file. The file should be approx. 103 MB, but the extraction stops at about 75% and exits with the error "extraction failed. could not open output file".

 

This is the download that I am trying to use: https://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/mo...

 

Thanks in advance for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2017 02:27 PM

HP Recommended

Hi Jonathan,

Are both computers connected to the same network?

Is it a standard home PC or might be a corporate environment?

 

Have you tried disabling any active anti-virus or real time protection software prior running the installation? do you sue the same security software on both PCs?



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5 REPLIES 5

‎07-25-2017 02:45 PM

HP Recommended

@JCouch

 

I don't know why on your computer but I downloaded (few minutes ago) and run it without problem as shown.:

 

    7640y.png

 

Please try on a different computer.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-25-2017 11:08 PM

HP Recommended

Hi,

Me too can run the installation with no issues, the file is not curropted..

 

Please go to My PC and locate Drive C, how much free disk space do you have on drive C?



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‎07-28-2017 12:53 PM

HP Recommended

I have 112GB available on my C drive.  I tried this on another machine and received the same error.  Below is the error that I receive when the extraction gets to approximately 75%.  Any other ideas of what I should check?

 

Thank you,

 

Jonathan

 

Error Message.png

 

 

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‎07-28-2017 02:27 PM

HP Recommended

Hi Jonathan,

Are both computers connected to the same network?

Is it a standard home PC or might be a corporate environment?

 

Have you tried disabling any active anti-virus or real time protection software prior running the installation? do you sue the same security software on both PCs?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-28-2017 09:03 PM

HP Recommended

@ShlomiL, disabling the anti-virus software did the trick.  Thank you!  

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