Problem child WSD (web service for devices)? Printer installation fails. MFP M281fdw

[2kXT4Gvz]

Hello,

with my network everything is fine. With the HP Software something is wrong.

fritz.box

Details für NPICC4CE2

Name: NPICC4CE2

Home network connection

FRITZ!Box 7520 (UI) (Mesh-Master)

IP address: 192.168.178.1

 2,4 GHz - 144 Mbit/s - NPICC4CE2

Addresses in the home network (IP addresses)

Device name in the home network NPICC4CE2

IPv4 address 192.168.178.88

Always assign the same IPv4 address to this network device.

WiFi connection 2,4 GHz

Signal strength -60dBm

max. possible data rate 144 / 144 Mbit/s

current data rate 144 / 130 Mbit/s

WiFi standard Wi-Fi 4

Frequency band 2,4 GHz

Channel bandwidth 20 MHz

Streams 2 x 2

WiFi properties

Encryption WPA2

Signal properties STBC

QoS (Quality of Service) WMM

Repeater operation no

Network communication with the device through the firewall

MFP IP address: 192.168.178.88

Hostname: NPICC4CE2

Ping-Statistics für 192.168.178.88:

packages: sent = 4, received = 4, lost = 0

(0% loss)

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Admin>ping 192.168.178.88

Ping wird ausgeführt für 192.168.178.88 mit 32 Bytes Daten:

Antwort von 192.168.178.88: Bytes=32 Zeit=100ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=24ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=360ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=6ms TTL=255

Ping-Statistik für 192.168.178.88:

Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0

(0% Verlust),

Ca. Zeitangaben in Millisek.:

Minimum = 6ms, Maximum = 360ms, Mittelwert = 122ms

C:\Users\Admin>ping NPICC4CE2

Ping wird ausgeführt für NPICC4CE2.fritz.box [192.168.178.88] mit 32 Bytes Daten:

Antwort von 192.168.178.88: Bytes=32 Zeit=88ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=4ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=4ms TTL=255

Antwort von 192.168.178.88: Bytes=32 Zeit=6ms TTL=255

Ping-Statistik für 192.168.178.88:

Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0

(0% Verlust),

Ca. Zeitangaben in Millisek.:

Minimum = 4ms, Maximum = 88ms, Mittelwert = 25ms

C:\Users\Admin>

MAC address filtering

MAC address filtering is OFF by default on the AVM Router 7520 and I did not turn it on:

fritz.box --> WLAN --> Sicherheit:

Restrict WiFi access

The list shows WLAN devices that are currently connected directly or via WLAN Mesh in the FRITZ!Box home network or devices that are known from previous connections. You can restrict WLAN access to known WLAN devices (MAC address filter).

List not shown for data protection reasons.

SELECTED Allow all new WiFi devices

NOT SELECTED Restrict WiFi access to known WiFi devices (Note: This is MAC address filtering)

Why does my MFP not connect to the WSD?

[Irfan_06]

HI @2kXT4Gvz,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[2kXT4Gvz]

HP Smart - Microsoft Store 

System Requirements

Available on: PC

OS: Windows 10 version 17763.0 or higher

Architecture: x86, x64, Arm

I use Windows 8.1 Pro x64.

[Irfan_06]

Hi @2kXT4Gvz,

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[2kXT4Gvz]

HP Printers - Driver and software support for Windows 8 and Windows 8.1 

'Funny', no it does not fix the issue. No search hit for MFP M281fdw, in which combination soever on this page.

Why should I not just use the dashboard for my product to get the newest drivers that I already use?

[Irfan_06]

Hi @2kXT4Gvz,

I am sorry to hear that the above steps did not help much.

Yes you can surely install the newest drivers available for the operating system running on your PC.

However, click on this link to install the Windows built-in driver.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[2kXT4Gvz]

I can not connect the MFP M 281fdw to the Web Service for Devices (WSD).

[Irfan_06]

Hi @2kXT4Gvz,

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[2kXT4Gvz]

Can't connect an HP printer to Web Services 

Has the topic 'Can't connect an HP printer to Web Services' (Make sure your printer is connected to the internet.) which means to reach the printer over the Internet anything to do with 'Web Services on Devices' (WSD) which means to install a printer to a WSD Port in a local Network? I do not think so.

HP Printers - Turn On Web Services 

Turning on Web Services allows your printer to communicate securely over the internet with web-connected printing services, such as HP ePrint cloud printing and HP Instant Ink delivery services.

Web Services for Devices 

Web Services for Devices or Web Services on Devices (WSD) is a Microsoft API to enable programming connections to web service enabled devices, such as printers, scanners and file shares.

What is the Difference between a TCP/IP Printer Port and a WSD Printer Port 

WSD is a port monitor. A port monitor looks at the information coming in from the TCP/IP port and makes changes or routing depending on what comes into the port. Projected uses of WSD include:

• Printers and other shared network devices can be easily discovered, and when selected are automatically configured for the client computer.

[Irfan_06]

Hi @2kXT4Gvz,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support