Problem downloading hp smart app

[WP4SCV]

No matter the solutions on any site or YouTube video there's no way to download the app from rhe ms store in windows 10 or 11.

[Sneha_01]

Hi @WP4SCV,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the HP smart app installation. May I know which device are you using?  If it is a laptop could you please update the OS.

 If you are using a windows laptop.

Check requirements and settings to install HP Smart on a Windows computer, or use an alternative method to set up the printer if necessary.

Your computer must meet HP Smart system requirements. If you get an app store message that your computer is unsupported, check the system requirements in the app description.

If a computer update is required, search Windows for and open Check for updates to install any available operating system updates. Try to download the app again.

Make sure your computer is connected to an active internet connection.

Disconnect your computer from a Virtual Private Network (VPN) before downloading the app.

Set your computer to the correct location and time. Click Start > Settings > Time & Language, and then make sure the Date & time and Region settings are correct for your current location and time zone.

Reset the Windows Microsoft Store cache. Search Windows for and open Run, type wsreset.exe, and then click OK. A blank Command Prompt window opens for approximately 10 seconds, and then the App Store launches automatically.

Cancel the App Store prompt to create a Microsoft account. An account is not required to install HP Smart.

Check if your printer supports HP Smart. Go to Mobile printing solutions for HP printers to see if your printer is compatible.

If your printer or computer does not meet the requirements, or download issues persist, use an alternate setup method.

Go to 123.hp.com/setup. Follow the guided steps to download and open HP Easy Start. When prompted to choose an installation option, select Full Software and Drivers.

You can check for MAC and Android/IOS in this link: https://support.hp.com/us-en/document/ish_6798169-6798236-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support