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‎04-15-2020 06:23 AM

HP Recommended
Product: Laserjet CP1025NM
Operating System: Microsoft Windows 10 (64-bit)

I try to install Full Feature Software and Driver. The printer is 5 years old but I have a new desktop with win10.

The installation run OK but I can't open the sw. Heard there could be an issue with admin privileges.

Any ideas?

1 REPLY 1

‎04-17-2020 11:13 AM

HP Recommended

@bosv
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message or code while installing the driver?
  • Is this first-time setup?

While you respond to that, let's try these steps: 

Add a Local Printer in Windows 10:

  1. Connect the printer to your computer using the USB cable and turn it on.
  2. Open the Settings app from the Start menu.
  3. Click Devices.
  4. Click Add a printer or scanner.
  5. If Windows detects your printer, click on the name of the printer and follow the on-screen instructions to finish the installation.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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