Problem installing driver for Officejet 5740

[ShlomiL]

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Click the top New Message icon and type my username (shlomiL) under Send To, then fill the subject and message content to send it.

Cheers,

Shlomi

[ShlomiL]

Thanks for the information, from the screenshot it does seems to work as expected for the first commands.

Please restart your PC and log in to your user, then follow it again (just to make sure you are not currently logged in to 2 different users by any chance.

If the same persists, I would suspect a corrupted user profile, I suggest enabling the default administrator account for your OS, log out your current user, then log in to the original administrator account and check if you may see any difference and can remove the folder from there, then return to your original account and try removing the HP Software.

You may simply search google for enable admin account and look for one of the first results for the steps to do so.

Hope that may help,

Shlomi

[brbonetti]

I think I'm in the command prompt as Administrator but still doesn't let me erase that folder/file. Title shows Administrator: Command Prompt I typed erase full path to folder and came back access denied. C:\WINDOWS\system32\DriverStore\FileRepository\hpwia_oj5740.inf_amd64_ad1248a34e6ae108