Problem printing over wireless network

[Michael8610]

A few days ago I started experiencing a problem with printing to my network printer.  It seems that the printer is fine for everyone else in the house, however, when I try to print it gives me an "could not print" message and the printer status shows to be in an "error" state.  I have tried completely uninstalling and reinstalling the full software package from HP's website, however, it experiences problems with completing that process as well.  I have been using this computer-printer-wireless network combination successfully for the past 2 months with no problems, until 3 days ago.  When I try to "add printer" through the "Devices and Printers" feature, it finds the printer, appears to finish the installation, but then shows the printer status as, "driver is unavailable"?  I am at a total loss and assume that the problem has to do with my computer and/or Windows?

[KrazyToad]

@Michael8610

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software
 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[MDQ]

I have tried the HP Print & Scan Doctor 5.3.  The test page does not print, but the internal page does.  The Scan Doctor says "There is a problem with your software that cannot be fixed by this tool.  Remove the software by clicking "Uninstall"  Reinstall the software with the product CD or by downloading the latest Full Feature software from HP Customer Care."  I have uninstalled/reinstalled several times with the updated driver.  I have tried KrazyToad's suggestion among others, but I still receive an error when I try to print from my laptop.  Any other advice?   This is maddening!  Thanks!

[KrazyToad]

@Michael8610

Please try printing from HP Smart App and let me know if that works

Link: https://support.hp.com/in-en/document/c04675142

[MDQ]

@KrazyToad

I tried printing through the HP Smart App.  I receive a "Printer in error state message".

[KrazyToad · Accepted solution]

@Michael8610

Please ensure the Printer has the latest Firmware. Link: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Also try assigning a Manual IP Address

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address or by printing a Network Configuration Page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Thank you

[MDQ]

@KrazyToad

Thanks for the support.  Changing the manual IP address was the solution for me.  Many thanks!

[KrazyToad]

@MDQ

I'm glad you got this issue resolved

Do visit our HP Support Community and drop us a message anytime you need help

Thank you