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‎02-08-2017 10:20 PM

HP Recommended
Product: Pavilion dv7
Operating System: Microsoft Windows 10 (64-bit)

Prior to installing a new printer, HP Officejet 4650, I uninstalled the software for  my HP Deskjet 3050A printer.  When I bootup or reboot my laptoip I get the following error:

 

C:\Program Files\HP\HP Deskjet 3050A series\bin\HPStatusBL.dll

The specified module could not be found.

 

I've tried using a reg cleaner to fix the problem, but that didn't work.  The install for the Officejet 4650 when just fine.

 

Can you help?

Ronald Baudoin

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2017 07:06 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎02-09-2017 07:06 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-11-2017 07:24 PM

HP Recommended

Your solution works as long as I keep the software installed.  As soon as I uninstall the printer drivers for the HP Desktop 3050A, the error returns.  If nothing else works I'll just keep the 3050A installed.

 

Thanks for the help

Was this reply helpful? Yes No
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