Problem with HP 3630 after upgrading to Apple Monterey 12.5

[stefanhase]

Just upgraded my mac to Monterey 12.5 and my HP Deskjet 3630 wireless connection has broken and seems unable to work despite several attempts removing printer from list.

Any suggestions how to fix this issue?

[Betty0610]

@stefanhase

Welcome to the HP Support Community.

I'd be happy to help.

What is the error you get? Are you able to print from other devices?

Let us know 🙂

Thanks!

[stefanhase]

It just says "Printer offline"  from within the HP Smart desktop app, or says "Unable to communicate with printer" when I try and add the printer from within "Printer and scanners" control panel . I'm able to print to printer fine if I plug it in via USB however (but then that creates a different printer device rather than use the wireless printer driver).

I tried running the Monterey 12.0 HP installer (after "Reset printer systems" and deleting "hp" folder). But still no luck getting it to work.

[Betty0610]

@stefanhase

Are you able to print from other devices to this printer?

[stefanhase]

(i) I don't have any other devices other than my Macbook Air

(ii) I was able to wirelessly print to this printer from my Mac using Monterey 12.4, ie. before the Mac Monterey upgrade a few days ago.

(iii) I can print to my HP 3630 printer from my Macbook Air  if I plug it in using USB.

It's clearly a problem with the HP drivers not being compatible with Apple's Monterey 12.5.

Grab an HP 3630 printer at your end and try printing from a Macbook Air with Monterey 12.5 - I have every confidence you will experience the precise same error. Also note that other people who have posted on this thread have also reported problems.

Best,

Stefan

[USER-V]

Yes others in my household are able to print to this printer.  

[stefanhase]

But they're not using Apple Monterey 12.5 presumably?

[USER-V]

Actually I found the cause of the printer problem. My Mac was somehow attached to my guest WiFi network and the printer was on the main WiFi network. When I changed my Mac to the main WiFI network, it was able to connect to the HP printer. Sorry for the false alarm.

[stefanhase]

If only my problem could be solved by that!

I'm definitely on the same wifi network as the printer as I was able to reset the printer wifi and run the HP Smart app to connect the printer to the same wifi network (as if setting up the printer from out of the box). However, after that it can't connect to the printer to actually print wirelessly. 

[stefanhase · Accepted solution]

Sorted! I needed to reboot the router...