Problem with HP OfficeJet 6950 - Printer Error or Ink Issue

[sultonmusic]

Hello,

I am having an issue with my HP OfficeJet 6950 All-in-One Printer.

Serial Number: Edited

​The printer is not working correctly (please describe if it's a paper jam, ink error, or won't turn on). I have already checked the support page, but since my warranty is expired, I am looking for guidance on how to fix this or if there are specific parts I need to replace.

​Could someone please help me with the troubleshooting steps?

Thank you!

[Kuroi_Kenshi]

Hi @sultonmusic,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet 6950 is not working correctly, and you’re looking for guidance on what to check next. Let’s go through a few checks.

Before we begin, please confirm:

Is the printer showing a specific error message on the screen?

Is the issue related to paper jam, ink error, print quality, or the printer not powering on?

Meanwhile, you can follow these steps:

Step 1: Perform a Full Power Reset

• Turn the printer ON.
• Disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait 60 seconds.
• Plug the printer directly into a wall outlet (not a surge protector).
• Turn the printer back ON and check the display.
• This clears temporary internal errors.

Step 2: Check for Paper Jam (Even If No Message Appears)

• Remove all paper from the input tray.
• Open the rear access door or duplexer.
• Gently remove any jammed paper using both hands.
• Check inside the cartridge access area for small torn pieces.
• Reinstall the rear door securely.
• Reload plain paper and test print.

Note: Even a small paper fragment can prevent printing.

Step 3: Check Ink Cartridges

• Open the cartridge access door.
• Wait until the carriage stops moving.
• Remove each cartridge.
• Ensure all protective tape is removed from the copper contacts.
• Reinstall cartridges firmly until they click.
• Close the door and wait for initialization.
• If you see an “Incompatible” or “Cartridge Problem” message, note which color is mentioned.

Step 4: Print a Printer Status Report

• On the printer control panel, open Setup.
• Select Reports.
• Choose Printer Status Report or Print Quality Report.
• Review the report for error codes or missing colors.
• If the printer does not power on at all:
• Try a different wall outlet.
• Try a different power cable (if available and compatible).

If you can share the exact message displayed on the screen, the troubleshooting can be narrowed down to the specific issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,