Problem with Sony Vaio and HP3831

[HellyB65]

I have a Sony Vaio laptop and an Hp Deskjet 3831. Both worked well until about 12 months ago when I cancelled the Hp ink subscription ( following them messing me about!). 
now I am totally unable to connect my printer to my laptop as Hp assistant keeps saying that there are no drivers and won’t let me download the drivers. 
my printer works fine with our iPads. 
please can someone help as I want to print my Christmas letters! 
thank you

[sandytechy20]

@HellyB65

Welcome to the HP support community.

I understand that you are unable to install the printer, I am glad to assist you.

This seems to be a driver issue, I am glad to assist you.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• ook for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Easy Start

Here is the link to download:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.