Problem with installing HP ENVY 6432e

[chriher]

Hi, my problem is that because of my company I'm not allowed to install the smart app from the Microsoft Store.
So I can not install my new printer. Is there a possibility to make it another way?
I am absolute beginner.....so if anybody really can help, then please write step by step for dummies.....

thank you all - 
lg ch

[sandytechy20]

@chriher

Welcome to the HP support community.

I understand that you want assistance in setting up the printer, I am glad to assist you.

Click here to download HP full feature driver.

Follow the steps mentioned in this HP document to set up the printer:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[chriher]

Hi Sandytechy20,
first thank'S for your help. Yes you are right  "problem with setting up this HP ENVY 6432e printer.
On the link you posted there was just the part for "Scanner" not for printer.

But the way seems to work - so please can you post the link with the "full version" - then we try it again and answer you.

Thanks!!

[sandytechy20]

@chriher

The link which I have provided is for the full feature driver.

[chriher]

Hi, we tried with our IT several times.....but it does not work.  I send you all infos that I have and screenshots etc. may you have an idea how to solve the problem....

Printer is connected with W-Lan. Computer is connectet with the same W Lan. 
When we go on with the HP installations software then we come until this point - see below...

I made screen shot (see also on the top left....there only stand "HP Scan" .....

We tried with the right IP adress and also with HOST Name....but no success.
I can send the full reports with personal mail if necessary?

 

 

[sandytechy20]

@chriher

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.