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‎10-04-2023 12:27 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

When i change toner (HP orginal toners) the printer say "supply problem". I think it is the latest firmware. According to independent webb you have to downgrade to older firmware. There i no information about that i HP:s webb.

1 REPLY 1

‎10-04-2023 01:34 AM

HP Recommended

              Hello dickarne,

 

 

TRY THE FIXES BELOW.  You need to downgrade your firmware and HP refuses to help.  Support is completely unhelpful and they say they don't have access to the older firmware.  HP broke our printers with an update and now they tell us there is no fix!?!  Unacceptable.  Shame on you HP.  I will not be buying an HP again.

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Color-Laser-jet-Pro-MFP-...

 

https://www.ghost-white-toner.com/firmware-update-warning/

 

Steps:

  • on the printer, go into the printer’s Setup | Service | LaserJet Update | Manage Updates
    • set Allow Downgrade = yes, Allow Updates = yes
  • download ( HP_LaserJet_Pro_M280_M281_Printer_series_20200612 ) and run
  • Point that to your printer, mine took few times since my printer connected wifi. (If wifi does not work, use a USB printer cable to direct connect the printer.)
  • After downgrade 
  • on the printer, go into the printer’s Setup | Service | LaserJet Update | Manage Updates
    • set Allow Updates = no ( so the firmware doesn’t auto-update again  and break compatibility again!)
    • (also check the other options, like ‘prompt before install’)

   

                   

  • Click on yes button to say thanks
  • Click on the button Accepted Solution if the question is answered
  • Please contact me to inform me of the resullt

 

 

             Best regards,

                     

                         

Bernard42.
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