Problem with printing

[avethovh]

Hi friends. 

I just bought my new Macbook Air M4 and I tried to connect my DeskJet 2320 to my Mac via USB. The connection is ok at first sight, but when I give printing task the "ON" button starts blinking and nothing else. I tried to connect it using the HP Easy Start, but the software works extremely bad and I also tried to download HP 5.1.1 driver, but is doesn't work with macOS Tahoe v26. IDK that to do and what to try. Please, help me.

[Jerry_57]

Hi @avethovh,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing issues with your HP DeskJet 2320 printer on a MacBook Air M4 running macOS Tahoe v26. Here's a step-by-step guide to help resolve the problem:
 

Ensure Compatibility: Confirm that your printer and macOS are compatible. macOS Tahoe v26 may not be officially supported if it's a newer version. 

Use HP Easy Start Properly:
 

• Make sure you have the latest version of HP Easy Start. Download it directly from the HP website.
   
• Uninstall any previous installation attempts and then reinstall HP Easy Start.
   
• Run the setup again with your printer connected to your Mac.

Update macOS Software:
 

• Go to the Apple menu and select "System Preferences".
   
• Select "Software Update" to check for any available updates for macOS. Install any updates and try to print again.

Reset the Printing System:
 

• Go to "System Preferences" > "Printers & Scanners".
   
• Right-click (or Control-click) in the printer list.
   
• Select "Reset Printing System". This will remove all printers and scanners; add your printer again afterwards.

HP Smart App:
 

• Consider downloading the HP Smart App from the Mac App Store. This app can help manage printer settings and offer troubleshooting steps.

Check for Driver Updates:
 

• Visit the HP Support website for any newer drivers or software specifically for macOS.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support