Problemi di stampa

[ranieriandrea]

Salve

Ho una HP Officejet 4620 ed è da qualche mese che la stampa con inchiostro nero non viene bene. Ho provato a sostituire più volte la cartuccia ma il problema persiste.

Ho effettuato la pulizia della testina sia di livello 1 che livello 2 ma il problema rimane. 
Con le cartucce a colore funziona bene con il nero no.

Anche nella stampa di riepilogo i colori sono ben visibili il nero invece viene tratteggiato o interrotto da linee bianche da destra verso sinistra.

Cosa posso fare?

grazie

[Cheron-Z]

@ranieriandrea

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[ranieriandrea]

Hello
 
I have an HP Officejet 4620 and it's been a few months now that black ink printing hasn't been going well. I have tried to replace the cartridge several times but the problem persists.
I have cleaned the head both level 1 and level 2 but the problem remains.
With color cartridges it works well with black no.
Even in the summary printout the colors are clearly visible, black is instead dashed or interrupted by white lines from right to left.
What can I do?
thanks

[asmita6658 · Accepted solution]

Hi @ranieriandrea

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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