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‎05-15-2026 12:00 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have an HP printer and my system was updated from windows 10 to 11.  I found this HPSCAN Doctor folder under program files and it wouldn't let me remove it and I'm trying to clean all the old HP software off my PC and start fresh.  I was able to find a service hiding in Services.  Once I opened services as admin I was able to stop the service and then I was able to delete the folder.  Hopefully this helps others!

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1 REPLY 1

‎05-17-2026 06:52 AM

HP Recommended

Hi  @printerpain11,
 
Welcome to the HP Support Community!

Thanks for reaching out!


Thank you for sharing your experience  it’s wonderful to hear that you were able to stop the HP service and successfully remove the HP Print and Scan Doctor folder after upgrading to Windows 11. Your detailed steps will definitely help other customers who run into the same issue. We truly appreciate you taking the time to explain what worked for you.

 

Regards

Deep_World

I'm an HP Employee.


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