Problems setting up remote printing on Smart Tank 5106

[LSMPrint]

HI,

I 'm trying to install my new Smart Tank 5106 but can't get remote printing to work. Also it also only works from my pc if I'm either cabled or directly on the wifi - I usually use ethernet for my pc for stability 🙂

What's even more strange is, that when I ask the "print and scan doctor" it shows everything working perfectly and  even prints testpage, but the moment I try to print a normal doc I get an error that it can't be printed and to check printer status - the printer status is "unknown" in HP Smart, and I guess that may be the problem, but have no idea how to fix it.

Any help greatly appreciated 🙂

[Irfan_06 · Accepted solution]

Hi @LSMPrint,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with printing wirelessly on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[LSMPrint]

Thanks 🙂 Would love to give you a "thumbs up" but I can't seem to find it 😄

[Irfan_06]

Hi @LSMPrint,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support