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HP Recommended
HP LaserJet Pro MFP M26a
Microsoft Windows 10 (64-bit)

Hi, I’m trying to install my old printer on my “new” pc.  The printer was working perfectly on my old pc (i7 3930k) and now with my new pc (i7 5820k) and a new copy of windows i can’t use it because of drivers that won’t install. 
during the installation proccess it stay too much on “connect the product” and when it reach 99% of the process it fails.
I hope someone can help me, thanks

1 REPLY 1
HP Recommended

@Stocaxxo

 

Welcome to the HP support community.

 

I understand that you are unable to install the printer driver, I am glad to assist you.

Follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using full feature driver

Click here to download

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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