Problems with OfficeJet Pro 9015 Printer

[BowlesSL]

Hi,

My printer stopped working with Microsoft Office programs such as Word and Publisher. I found that the printer kept showing as being Offline on my computer, but I could still print PDF documents... On the HP Smart app everything showed as working so I did a diagnostic which showed no problem. I used HP Print an Scan doctor which showed everything was working... but I could not print the test page. Only an internal test page would print. The app told me that is was a computer software problem and that I should uninstall and reinstall the printer with the latest drivers and software.

I went to HP online and tried to install the latest drivers etc. but is said that they were already installed, so I went ahead and uninstalled the printer from by computer... so far, so good. 

I have now been trying for over 4 hours to get anything to recognize anything else. The computer wasn't "seeing" the printer, so I was told to turn the printer off. Now the printer when I turn it back on comes up with a message saying "Cartridge cannot be used until printer is enrolled in HP Instant Ink. If I press the Hide button, which is the only option available on the printers screen it comes up with a message about aligning the printhead. If I press Continue it just has the rotating circle icon that continually goes around and around - forever - with absolutely nothing else happening. The wifi light on the printer is flashing blue 2 flashes, a pause then 2 flashes and so on. I can't reconnect the printer to the Wifi network unless I can get to the home page, but I can't get to the homepage.

The idea of throwing the thing out of the window is looking good right now.

Any help would be very much appreciated.

Thank you 

[Jay_G24]

Hi @BowlesSL,

I'd like to help!

I understand you are unable to connect the printer to the network.

We can perform a factory defaults on the printer and setup the printer again

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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