Problems with my HP LaserJet M14-M17 Pro off the line

[George429]

Problems with my HP LaserJet M14-M17 Pro off the line i hade pc problem i git that fixed but the printer wont work anymore

[A_Gayathri]

Hi @George429 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet M14-M17 Pro printer is no longer working after you fixed your PC issue. To troubleshoot this problem, here are a few steps to follow:

1. Check the Printer's Power and Connections:

• Ensure the printer is properly plugged into a working electrical outlet.
• Confirm that the USB or network cable (if applicable) is securely connected between the printer and the PC.
• If you're using a wireless connection, ensure the printer is connected to the WiFi network correctly.

2. Restart the Printer and PC:

• Turn off both your printer and PC.
• Wait for a minute and then turn both devices back on.
• Test if the printer is recognized by the PC again.

3. Reinstall Printer Drivers:

• Sometimes after a PC issue, drivers may become corrupted or outdated.
• Go to the HP Support website, search for your printer model, and download the latest drivers and software.
• Uninstall any existing printer drivers from your PC first, then reinstall the new ones.

4. Check Printer Settings and Status:

• Make sure the printer is not in an error state (like offline, paper jam, or low toner).
• Check the printer's display panel (if available) for any error messages.

5. Run Printer Troubleshooter (Windows):

• Open Settings > Devices > Printers & Scanners.
• Select your printer and click Manage > Run the troubleshooter.
• Follow the on-screen instructions.

6. Verify Network Connection (for Wireless Printers):

• If the printer is connected via WiFi, check if the connection is still active.
• Print a network configuration page directly from the printer (you may need to refer to the manual for instructions).

7. Test with Another Computer (if available):

• If possible, try connecting the printer to another computer to rule out a potential issue with the original PC.

I hope this helps. 

Take care and have a good day.

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