• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-23-2022 10:30 AM - edited ‎02-23-2022 11:13 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I downloaded/installed a software update for my printer and now I cannot print anything at all.

 

I have deleted everything 'HP' from my system in an effort to 'start again from scratch' as it were.  However, when I try to download the full software suite I keep getting directed to 'Download HP Smart' which I try to do but I get absolutely nowhere using this route.

Is there any way that I can reinstall all of the software and drivers for my printer without getting involved with the HP Smart option.

I have a lot of stuff that I now need to print and so could do with sorting this as quickly as possible.

 

Any help will be greatly appreciated.  Thank you

 

EDIT:  Well I deleted everything 'HP' from my system using the uninstall method in the Control Panel and so I was devoid of anything to do with HP.  I had still got the Scan and Print Doctor icon on my desktop and so I clicked on that and everything had a green tick against it!  I thought then that I would give printing a go and I was able to print as normal.  I then looked in the Control Panel again and there is absolutely nothing listed for HP and so I am even more confused now.  At least I have managed to do what printing I needed.

Can anyone explain this to me please?  Thank you

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.