Proplems reinstalling HP OfficeJet Pro 8024 and further issues

[Minister86]

I had trouble with prints coming out with striped colours. Unable to rectify this by system tools within the printer I resorted to uninstall/reinstall. But this has failed miserably. I had to use HP Smart, which for a 75-year old was not a good idea [whatever happened to installation disks!]. It 'seemed' to have worked, but now the printer wont respond to print commands from my PC and now it says' Cartridge cannot be used until printer is enrolled in HP Instant Ink'. But according to my PC it IS enrolled.  How do I get out of this impasse, as I have lots of printing to do. Many thanks for any help given.

[sandytechy20 · Accepted solution]

@Minister86

Welcome to the HP support community.

I understand that you are getting issues while reinstalling the printer, I am glad to assist you.

Follow these steps to fix the issue:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Update the printer firmware to install the latest updates

Refer to this link for the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Minister86]

My thanks for the advice and information. I have finally managed to reinstall my printer and to get it to print in colour. It' great to have a channel to help old codgers like me!

[sandytechy20]

@Minister86

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.