Protection fault 0xe06d7363

[Taiganorton]

i get a protection fault when i try to change settings on my printer function address 0xdf9129 exception code 0xe06d7363 

I'm not sure which windows 10 I have but its a new pc

It reverts my printing to black and white 

[Echo_Lake]

@Taiganorton

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

• Firstly, download and run HP Print and Scan Doctor: Follow steps from the link: https://support.hp.com/in-en/document/c03286146
• If the issue still continues, install a driver using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.