Put of warrenty

[BC9821]

I have an HP Deskjet 3755 was recently Printing and stopped in the middle of a job and would not complete. When looking at the app it says that my warranty has expired on the printer. It's still prints from my computer but not mobile or other devices

[Kuroi_Kenshi]

Hi @BC9821,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your mobile devices.
• Verify the network settings from the printer’s control panel.

Restart Devices and Printer:

• Turn off your mobile devices, computer, and printer, then turn them back on.
• This can sometimes resolve connectivity issues.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can download firmware updates from the HP Support website.

Reinstall Mobile Print App:

• If you are using the HP Smart app or another mobile printing app, uninstall and then reinstall the app on your mobile devices.

Reconfigure Mobile Devices:

• Try removing and re-adding the printer on your mobile devices:
  • On your mobile device, go to the HP Smart app.
  • Delete the printer.
  • Search for and add the printer again.

Check Wi-Fi Connection:

• Make sure your Wi-Fi signal is strong and stable.
• If needed, restart your router by unplugging it, waiting for 60 seconds, and plugging it back in.

Check Printer Status on Mobile Devices:

• Open the HP Smart app and check the printer status. Make sure it’s online and ready.
• If it shows offline, follow the steps to bring it online from the app.

Print Network Configuration Page:

• Print a Network Configuration Page from the printer’s control panel to check the connectivity details.
• Verify the IP address and network settings on the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,