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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Hello @Opinionated1,
Welcome to the HP Support Community!
Here's what you need to do:
- Uninstall HP printer software, and then remove the printer from your Devices list.
- Restart the PC
- Close all programs
- download only this complete package: HP LaserJet Pro MFP M225-M226 Printer Full Software and Drivers
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
File name: HPHP_LJ_Pro_MFP_M225-M226_Full_Solution_22051.exe
(124.9 MB) - The installation was completed successfully, now you must ...
- Restart the System again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Kind Regards
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
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HP Recommended
@Andr-1611 Here are 2 screenshots that I took of Error messages that I receive when trying to use my scanner or printer. My device is on, and I have reset the device and my wireless access point to see if that resolves the issue but to no success. Sadly, the only way that I can scan documents now is if I use the Scan-to-USB on my MFP. Any advice would be greatly appreciated. Thank you! Even if things don't work out the way that I wanted them to, I want to let the community know that you all are the best!
HP Recommended
Your model is not listed as fully supported in the HP Windows 11 device list. https://support.hp.com/us-en/document/ish_4839960-4840167-16
Printing is listed as supported on support.hp.com but no mention of scanning. I suggest that you might want to try the universal twain scan package https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W... but no guarantees.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
deactivate WLAN and WiFi.
Connect the printer via a USB cable.
Is the printer recognized?
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