• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
ENVY 4500 e-All-in-One Printer series
Microsoft Windows 11

I DO NOT HAVE THE OPTION TO REMOVE THE PRINTER FROM MY HP SMART ACCOUNT ONLINE UNDER PRINTER OPTIONS. I NO LONGER OWN THIS PRINTER BY THE WAY. I ONLY HAVE THE OPTION FOR MANAGE PRINTER SETTINGS. THERE IS NO REMOVE PRINTER THERE. I HAVE INCLUDED A PICTURE BELOW. 

IMG_1867.png

1 REPLY 1
HP Recommended

@MOTYS 

 

Welcome to the HP Community --

 

It looks like you might be logged into

HP Smart / HP Connected Login

 

True -- HP Smart / Connected is primarily used to add / manage printers for ePrint or perhaps Print Anywhere.

 

Example - FYI only --

HP_Smart_Connected_Edit_ePrint_Address_3HP_Smart_Connected_Edit_ePrint_Address_3

 

-------------------- --------------------

Try instead:

 

HP Account - Management / Device Lists / Warranty and Product Information

 

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

HP_Account_Dashboard_6HP_Account_Dashboard_6

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.