REQUEST TO REASSIGN PRINTER REGION FROM ASIA TO AFRICA

[Kabui77]

Dear HP Support Team,

I hope this message finds you well.

I am writing to request assistance with reassigning the regional settings on my HP printer. I recently purchased a  HP 106A toner cartridge locally in Kenya, but my printer says  incompatible. After some research, I understand this may be due to a region lock on the printer, which is made in China and  imported to Kenya and appears to be coded for the Asia-Pacific region.

Printer Details:

• Model: HP Laser MFP  135w

• (edited)

• Current Region: Asia-Pacific (Region 5)

• Desired Region: Africa / Region 3 (Kenya)

• Error Message: “[incompatible toner catridge]”

I kindly request your assistance in resetting the printer’s region to match the cartridges available in Kenya (Region) since ive already purchased a bunch of 106A catridges that are non refundable. 

Kind Regards,

Kabui  

[Hawks_Eye]

Hi @Kabui77 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye