[RESOLVED] Printer isn't connecting over USB at all

[aricaitlyn]

EDIT: I've resolved this problem. Turns out that my USB cord was plugged into the printer upside down. Thank you for the solutions, I tried them and they didn't work, but the cord being upside down probably explains it.

I've been having issues with my printer as of late. My computer doesn't think there's anything plugged in at all despite the fact that I've used all 3 USB ports to print with no problem before. This printer is the one I've installed onto my computer over two years ago, but I can use my roommate's (who has the exact same model) by just plugging in their USB to my computer. I uninstalled and tried to reinstall it, but now my computer doesn't even recognize that anything is plugged in. Running diagnostics doesn't even show that there are any printers connected, despite the fact that it's very obviously plugged in. I can't use a wireless connection here since I'm on a college campus, and both HP Support and my college's IT department have said so themselves.

I tested my USB ports and all 3 are working, so I know that isn't the problem. It's also important to note that my included printer cable was defective, so I had to go out and buy one that might not be working either.

EDIT: My warranty is also expired. I tried to get remote help from HP themselves since they've done that before, but now I can't.

[asmita6658]

Hi @aricaitlyn

Welcome to the HP Support Community. 

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!