REVISED: Scroll bar missing in print popup box when selecting "more"

[CTRA2000]

The scroll bar does not appear when selecting "more" in the print popup window. Made sure printer is up to date. Revised: It appears the problem is with Chrome, so perhaps this is not the place to post, but I'll explain. I use a couple of genealogy websites, and now when printing, there is no scroll bar that shows up in the print popup window, including when selecting "more". I've searched the web for a solution, did not find one. I've tried "Restore settings to their original defaults", did not fix the problem.  Any suggestions?

[Echo_Lake]

@CTRA2000

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing scrollbar missing issue with the HP Officejet Pro 8720
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you printing from chrome browser or system stored files?
• Are you printing from email?

While you respond to that, let's try these steps:
Let's try: Install HP Print for Chrome

To print from the Chrome browser, install HP Print for Chrome from the Chrome Web Store.

1. Open the Chrome browser, and then go to HP Print for Chrome (in English).

   HP Print for Chrome app window opens.

2. Click ADD TO CHROME, and then follow the on-screen instructions.

   The HP Print for Chrome window opens.

   

3. Close the window, 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[PAPAKENT1]

I install hp for Chrome ext. still not working. I print from chrome and email, also from windows. still no scroll bar on the print options popup.

[Echo_Lake]

@CTRA2000

Thank you for posting back.

As you've performed relevant troubleshooting steps

and the issue persists, this sounds like software related. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[Coleyne]

I am having the identical issue and the chrome app does not provide a solution for me either.   I have the HP officejet pro 6970 installed with the latest software from HP.

[Echo_Lake]

@CTRA2000
Thank you for posting on the HP Support Community.

I see that you're experiencing a similar issue with your computer, 

Have you performed above troubleshooting steps to fix the issue?

Keep me posted for further assistance.

[Amindee]

I'm also having the same issue and have downloaded the previously suggested solution to no avail. 

[Echo_Lake]

@Amindee

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and isolate the issue. As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out for you. 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Have a great day!

[AWADS]

I have the same problem with HP envy 4500. It is a recent occurence. I have installed the chrome app and it did not resolve the problem.

[goheather123]

This is clearly a widespread issue as I'm having the same exact problem! Has anyone received a resolution on this? It's really driving me bonkers as I use those settings quite regularly. Thanks!! Please update!