Random printing of status page

[CraigW10]

I have an hp officejet pro 8620 and it keeps printing Status reports at random times until it runs out of paper. It also used to print random  fax logs which I was able to resolve by clearing the log file

[Nal_NR]

Hi @CraigW10,

Welcome to the HP Support Community. 

I understand that you are experiencing random printing. I'd like to help!

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then we need to perform a Semi full reset to restore the printer back to its original settings. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @CraigW10,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂  

Thanks!

[CraigW10]

I completed all the steps including the semi full reset, but about 20 minutes after I did some test prints, the printer again started printing Status pages until it ran out of paper (30+ pages)

[Nal_NR]

Hi @CraigW10

Oh, my sincere apologies. I've sent you a private message with further instructions, In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Thank you have a great day.