HP Scan Extended ~ Should I Uninstall?

[Dragon-Fur]

@Willow1949 

You are welcome.

In another life, I was in IT for a long time.  We all provided training on occasion.  Smiling.

Remove Unwanted Device

Sometimes, as long as you are signed in, the HP Support Application might be able to delete an old device from its list.  

What else?

Try a different method - Log into your HP Account / Dashboard and remove unwanted devices.

Examples - Remove Unwanted Device 

Remove Device from HP Support Assistant

HP Support Assistant Application (Version 9.6.x and newer)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list

Click the X in Blue Circle in the last column of the device information

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HP Support Assistant Software (Versions 8.x) in Programs and Features

Open HP Support Assistant

If you have not done so, Sign into the HP Support Assistant

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

AND / OR

Remove Unwanted Device from HP Account Dashboard

If you no longer have a particular device (computer / printer), that device can be removed from your HP Account Dashboard.

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Tab / Section My Devices

Device(s) listed in rows

Click the X in Blue Circle in the last column of the device information

HP_Account_Dashboard_3

HPSA_Profile_Remove_Device_1

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Willow1949]

Thanks again, Dragon-Fur, for another superb post.  It's no surprise you were in IT for a long time in another life.  

I tried all your suggestions but had no luck.  I clicked into your link for HP Account - Login/Dashboard and got into a much better, detailed summary.  But it only lists my computer and doesn't list either my old printer nor my new printer.  Yet on the HP Support Assistant Dashboard I usually click onto, it shows all three.  So I tried on this usual one and they still ask for the nickname of my old printer.  Do you think that because the old printer isn't showing on the link you provided that it is deleted?  I don't know what's going on.  Maybe it's time for me to "give it a rest" seeing that both my computer and new printer are working great.  Thanks ever so much again, Dragon-Fur.  

[Dragon-Fur]

@Willow1949 

Edits / Updates

Try the following to remove the "gone and never to return" old printer / device ...

Uninstall the HPSA from your computer > Restart the computer and log in > Install a fresh copy of HPSA

NOTE:

Many machines (computers) are now using the "Application" version of the HPSA from the Store.

Which "type" you have depends on the age and type of your computer.

Read then check / proceed...

Uninstall the HPSA

Select and uninstall the HPSA type you have installed on your computer...

Uninstall HP Support Assistant Software 

FIRST

Uninstall the HP Support Assistant program

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

================================================================================

Uninstall HPSA Application >> Apps

FIRST

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT

OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE 1

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

     NOTE 2

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application (HP Support Assistant) > Uninstall

Restart the computer and log in.

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Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

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After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package >  Select Run as Administrator

After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

Ready for Christmas!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Willow1949]

Hi Dragon-Fur, I received your Dec 23rd post in my email but haven't been able to access this post on this forum.  Just wanted to let you know how much I appreciate all the help you've given me with regards to my new HP Printer.  It's working great so no problem about deleting my old printer off the HP Support Assistant Dashboard.  Sometimes it's best to leave well enough alone. Take care.