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‎11-17-2020 03:45 AM

HP Recommended

Similar experience the first time round, but 2nd time it installed but it is just unable to find 2 printers that are on the home network and have been happily found for many months - reinstalling makes no difference !!!!!!!

1 REPLY 1

‎11-18-2020 01:10 PM

HP Recommended

@Davidd62

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your printer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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