How do I fix the "Printer Validation Failed" error?

[MrsBJA]

I tried this but it didn't work- when I installed the software it said press 'ok' on the screen of the printer, but there was no way of doing this, so not sure it's communicating correctly - I can use eprint via email or my phone but not wiht my HP laptop for some reason. It's an HP Envy 5030 and the printer software seems to be fine

[Raj1788]

@MrsBJA

Could you please help me with the operating system of the computer?

Is the copy working fine?

Refer to this document: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/... for  Resolving Copy Problems.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[MrsBJA]

It's Windows 7 I think. I've installed the most up to date software several times since I got it last year, and followed all the instructions online, but to no avail. It works fine with my iphone/dell pc/ipad but not my HP laptop. It's set as default to eprint, and just keeps saying the same printer validation failed message. 

[Raj1788]

@MrsBJA

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers and download the Full Feature Software and Driver.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[MrsBJA]

the software for smart print wasn’t set up or something but I’ve solved it now- can I get PHD community status please! 

[Raj1788]

@MrsBJA

Appreciate all your time and efforts.

I would personally suggest you contact our HP Support for further assistance. 

Click here: www.hp.com/contacthp/

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!