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‎04-22-2025 02:07 PM

HP Recommended

I tried your solution and nothing! The drivers won't install. I've got a useless HP Envy 6500e sitting here with zero driver loaded, properties/driver tells me none is needed because Windows installs the printer under Unknown Devices instead of Printers since it's not installing the driver and I can't update the driver because it's grayed out. I've uninstalled, rebooted and reinstalled the software half a dozen times today and when it gets to the final installation through Add A Printer, it flips from a printer to an unknown device because the driver shown when finished is a Windows driver dated from 2006!! I NEED THIS PRINTER TO WORK!!  I was having to reinstall it at least once a month anyway because it kept getting screwed up but this has now gone too far. I need a solution to this!!

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