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Could these factory reset procedures please be posted online here? I am in the same situation. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
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@maplepower

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

View solution in original post

6 REPLIES 6
HP Recommended

@maplepower

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

HP Recommended
Thanks @raj1788! You made my day! 😊
HP Recommended

@maplepower

Thanks for the reply,

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

HP Recommended

I think I would like to do that as well, if you don't mind

HP Recommended

i also need to know how i can set my printer back to factory settings iff that is possible

 

Greets Wilco

HP Recommended

can you send me the information to set my printer to factory settings please thank you

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