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‎06-24-2025 08:54 PM

HP Recommended

My ink cartridges are in fact HP, NOT the startup cartridges and I cannot get anything to print on my first setup. not only that but I also cannot find said setup cartridges ANYWHERE online. please help i have the biggest test of my life coming up and i would like for my purchase to be worth it.

2 REPLIES 2

‎06-25-2025 12:10 PM

HP Recommended

Hi @Devin412 , 

Welcome to the HP support community.


Please let us know what error you get and share the image of the ink cartridges you have with the printer details in private. Could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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‎06-25-2025 12:12 PM

HP Recommended

Hi @Debbie0405,

 Welcome to the HP support community.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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