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Re: The application “HP Easy Start” can’t be opened on mac OS High Sierra version 10.13.2

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Hi. I have tried these steps and am still unable to get my printer connected. 

Like OP, I tried to download the software, and Apple says it can't open it because the file is damaged.

Please let me know how to proceed.

 

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@dlederer

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the Printer Model or Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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This is a HP Deskjet 1112. 

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This is a Deskjet 1112


@KrazyToad wrote:

@dlederer

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the Printer Model or Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you


 

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@dlederer

 

Thanks for keeping me posted

 

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

 

Ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Next try installing the printer using Apple Software Update

 

  1. Click the Apple menu, then click System Preferences.

  2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

     Example of the Printers & Scanners window

  3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

    • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

  4. Click the Use or Print Using menu, then select the name of your printer.

    NOTE:  Selecting a Generic driver option from the Use menu can result in limited printer functionality.

    Select the name of your printer in the Use menu

  5. Click Add to add the printer to the list.

    • If you are prompted to install software, click Download and Install to complete the installation.

  6. Close the System Preferences window.

  7. Try to print, scan, or fax, depending on your printer functionality.

Let me know how it goes

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

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